We already know that many Americans did a good portion of their
2013 holiday shopping online. Each year, this is increasingly becoming the
case. In 2010, for example, U.S. online sales were close to $173 billion.
Forrester Research predicts that this number will go up to $370
billion by 2017. There are a number of reasons for this, including
convenience, a greater selection and wider acceptance of e-commerce. Think
about it: who wouldn’t want to avoid the parking lots, lines, and pitches that
often accompany brick-and-mortar store shopping?
However, the emergence of e-commerce along with improved
technologies has created an empowered consumer whose needs and expectations
must be met. These include quick shipping times, visibility, real-time updates,
and an around the clock customer service center that can help with any issues
or order changes that must be made. If these expectations aren’t met, they’ll
simply go to an e-commerce site that can. Unfortunately, though, many companies
can’t guarantee these services on their own, which is why they look into a 3PL
provider.
While it’s true that the right 3PL provider can help
transform your e-commerce business to make it competitive in this new digital
economy, the wrong one can do just the opposite. Here’s why you should take a
look at the e-commerce fulfillment
services we offer at SP Express:
Each plan is tailored
to your individual needs: We serve a
wide variety of industries, including direct selling, health & beauty,
specialty retail, and many more. Therefore, our logistics experts have the
experience necessary to customize a plan fit for your business’s individual
needs.
Warehouses with state
of art WMS systems: It all begins in the warehouse. Our
temperature-controlled facilities have the systems in place to provide ideal
inventory management for our customers.
Real-time customized
reporting: Clients and
customer service agents are able to see where orders are at all times, easing
their worries and enabling customer service agents to provide the best service
possible.
You can focus on
higher order concerns for your business: By outsourcing your fulfillment
and warehouse services, you can focus and invest capital in other areas of your
business, such as marketing and R/D.
For more information on how SP Express can help you succeed
in an e-commerce business climate, contact us today.
SP Express
Email: media@spexpress.com
Telephone: 877-520-7800 x7400
SP Express
Email: media@spexpress.com
Telephone: 877-520-7800 x7400
Image: Shutterstock
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